Complaints Book

In accordance with Law No. 29571, we make our Virtual Complaints Book available to you. No field is required and you can submit anonymously. We commit to respond within no more than 15 business days.

Complainant consumer data

Name

First Last Name

Second Last Name

Document Type

Document Number

Mobile

Department

Province

District

Address

Reference

Are you under 18?

Complaint details

Complaint type

Consumption type

Order number

Complaint/claim date

Provider

Claimed amount (S/.)

Product or service description

Purchase date

Consumption date

Expiration date

Complaint/Claim Details

Client Order

* Filing a complaint does not exclude the use of other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.

* The provider must respond to the complaint within no more than fifteen (15) calendar days, and may extend the period for up to fifteen days.

* By signing this document, the customer authorizes to be contacted after the complaint process to assess the quality and satisfaction of the complaint handling process.

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